Flowwatch product replacement, return/refund and end-of-life policy

Products may discontinue for various reasons. We want to ensue you know what can be expected. Like the most digital products, the products of Flowwatch are NOT returnable after purchase.

For our hardware authenticator, the following policy applies:
  • Flowwatch will provide one (1) year limited warranty.
  • Hardware replacement will be available for one (1) year from the date of original retail purchase by the end-user purchaser ("Warranty Period"). At Flowwatch's discretion, hardware may be replaced with similar or equivalent product.
  • Customer is responible for paying the return postage. The returned items must be received by Flowwatch within 30 days.

NOTE: Returned items must be returned in original packaging.
The return address : 11F., No. 413-2, Dachang 2nd Rd., Sanmin Dist., Kaohsiung City 807, Taiwan (R.O.C.)

This warranty does NOT apply:

  1. to cosmetic damage, including but not limited to dents and broken plastic on ports;
  2. to damage caused by use with another product;
  3. to damage caused by accident, abuse, misure, liquid contact, fire, earthquake or other external cause;
  4. to alter functionality or capability without the written permisson of Flowwatch;
  5. to defects caused by visible signs of wear or use.
For our software authenticator, the following policy applies:
  • Major software releases will be supported for one (1) year. The software support may include updates for critical issues , patches, and other workarounds.